Terms & Conditions
This website is operated by S Vietnam Travel Co., Ltd. Please carefully read the Terms & Conditions before using or registering for services on this website. You must fully agree to these terms and conditions if you wish to use the website. If you do not agree with any part of the following terms and conditions, please do not use this website.
Please note that this website is designed to serve users globally. The information and prices on this website apply to users worldwide.
2. Intellectual Property Rights
3. Booking Policy
You can book a tour with us through a simple process as follows:
- Choose your favorite tour.
- Send us your inquiry.
- Dealing with travel consultant.
- Final tour itinerary and rate.
- Deposit the tour.
- Receive the confirmed itinerary.
- Settle the balance when arrival.
It’s Reliable To Book Online?
We have a partner that provides an easy, reputable, and secure online payment system, which is a government-licensed payment gateway in Vietnam. You only need a credit card, fill out and complete the deposit payment form (SSL – 128bit) that we provide. Your card information will not be stored in our system, but will be processed on our payment partner’s website with international security standards.
You can amend your booking when it is made. Just contact us at firstname.lastname@example.org with your booking information. Our reservation team is glad to amend your booking accordingly.
What Happens When I Make A Reservation?
Upon receiving your deposit payment, we will send the email to inform that we well received your booking. We will process your booking and get back to you in 1 to 2 working days after all written booking is confirmed.
- Infant under 2-years-old free of charge land tour and 25% of airfare.
- Child under 12-years-old sharing room with adult without extra bed charge 50% of adult land tour and 75% of airfare.
- Child under 12-years-old sharing room with adult with bed charge 80% of adult land tour and 75% of airfare.
- Upon 12 years old – 100% charge of tour cost.
4. Deposit & Payment Policy
After you have agreed on the tour itinerary and pricing, we will send you an email to confirm and provide information on our payment policy. You can choose your preferred payment method and make payment to us according to the following regulations:
- With tour bookings, you do not need to pay total in advance, we just need 30% for deposit. The balance will be settled before your trip or upon arrival.
- With flight, hotel or train ticket bookings, we require 100% total payment in advance.
The balance will be settled before or upon arrival by cash, credit card or Wise. We accept major credit cards such as Visa, Master, JCB and Amex. If you pay by credit card, please add 3% of bank commission.
After receiving your deposit, our team will process your booking and send you the confirmation by email within 1 – 2 working days.
5. Method Of Payment
Option 1: Credit Card (Onepay, 9pay)
We connect with OnePAY and 9pay Payment Gateway to accept Online Card Payment (www.onepay.vn, 9pay.vn/). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) with international security standard. We will send you the link to fill in the form and you will make the online payment through steps.
Option 2: Bank transfer
Transfer your payment to our bank account as information below:
Bank name: Joint Stock Commercial Bank for Foreign Trade of Vietnam – Operations Center
Beneficiary name: S Vietnam Travel Company Limited
Bank account (USD): 0011004191500
Bank Address: 31 – 33 Ngo Quyen Street, Hoan Kiem district, Hanoi, Vietnam
Swift code: BFTVVNVX001
Be noticed that our price are not inclusive of transfer fees levied your bank and oversea bank – please ask your bank to transfer the sum prior deduction or any shortfall.
Option 3: Wise.com
We apply non refundable deposit of 10 USD for hotel, air ticket booking, 100 USD/per person for tour package upon service confirmation.
Cancellations will be charged as following:
- 30 days before arrival: No cancellation charge.
- 29 – 14 days before arrival: 10% of the tour cost is forfeited.
- 13 – 7 days before arrival: 40% of the tour cost is forfeited.
- 6 days before arrival: 100 % of the tour cost is forfeited.
- No show: 100% of the tour cost is forfeited.
7. S Vietnam Travel guarantee
Our every single partner is handpicked carefully and seriously to make sure you will have the most comfortable and pleased stay. We make inspections of all our products and services regularly. In the case our services does not match your expectations, we will figure out the reasons in order to compensate your dissatisfaction.
Money back guarantee
In case the service we provide isn’t qualified enough, except for out-of-control situations such as weather conditions, we receive and appreciate all your comments. With the highest respect, we will investigate your case and will offer the reimbursement once your complaint is rational.